top of page

Emergency On-site Support


Service Description

Emergency On-site Support: X5 Networks will dispatch a qualified support technician to your site within 4 to 10 hours of your request for $390 for 2 hour minimum onsite visit. The technician will try to assist in the following ways: ONSITE ASSISTANCE: - Arrive onsite with the proper tools and test equipment. - Determine your network or computer - related needs. - Locate your equipment and attempt to troubleshoot. - Attempt to identify and repair the issue. OVER 2 HOURS ONSITE: - If the issued cannot be completed within 2 hours, you must provide your consent to continue. If you do not agree to continue, the job will be closed out for 2 hours. - If the technician is able to stay past the 2-hour mark and you agree to continue, you will be billed $195 per hour until your issue is fixed, you request the work to end, or the technician must end the visit due to his work schedule. PLEASE NOTE: - Because this request is for a 2-hour block of time, the technician is not obligated to stay past 2 hours unless you both agree to continue. - Due to circumstances beyond the technician's control, we may not be able to fix the issue in the requested time or during one visit. - If the issue is due to equipment failure and new parts are needed, a separate visit may be required. If so, you will be provided a quote to return to complete the work.

  • 2 hr
  • 390 US dollars
  • Customer's Place

Cancellation Policy

To cancel or reschedule an emergency booking, please contact us immediately. Any cancelation that occurs prior to the technician's arrival will incur a $95 cancel fee. If you prepaid for the dispatch you will receive a refund for the booking fee, minus the cancel fee. Regards, X5 Networks LLC support@x5networks.com 510-404-0266


Contact Details

+ 800-266-5819

support@x5networks.com


bottom of page