Onsite tech support for 2 Hours
X5 Networks will provide a qualified support technician for up to 2 Hours for $250. The technician will try to assist in the following ways: ONSITE ASSISTANCE: - Arrive onsite with the proper tools and test equipment. - Determine your network or computer - related needs. - Locate your equipment and attempt to troubleshoot. - Attempt to identify and repair the issue. OVER 2 HOURS ONSITE: - If the issued cannot be completed within 2 hours, you must provide your consent to continue. If you do not agree to continue, the job will be closed out for 2 hours. - If the technician is able to stay past the 2-hour mark and you agree to continue, you will be billed $125 per hour until your issue is fixed, you request the work to end, or the technician must end the visit due to his work schedule. PLEASE NOTE: - Because this request is for a 2-hour block of time, the technician is not obligated to stay past 2 hours unless you both agree to continue. - Due to circumstances beyond the technician's control, we may not be able to fix the issue in the requested time. - If the issue is due to equipment failure and new parts are needed, a separate visit may be required. If so, you will be provided a quote to return to complete the work.
- 2 hr2 hours
- 250 US dollars$250
- Customer's Place
To cancel or reschedule please contact us within 24 Hours of dispatch to avoid cancelation fees. Any cancelation that occurs less than 24 hours prior to dispatch will incur a $50 fee cancel fee. If you prepaid for the dispatch you will receive a refund for the booking fee, minus the cancel fee. If you cancel within 24 yours of the appointment, you will receive a full refund for the booking fee. Regards, X5 Networks LLC email@example.com 510-404-0266